FAQs about ordering from CoolMeScarf.com

How do I place an order on-line?

Order Cool Me Scarf by clicking a “buy now” button. Then choose a quantity to “Add to cart”. You may view your cart at any time by clicking on the cart icon at the top of the right-hand side of your screen to review your entire order. Proceed through check-out as directed.
If you experience any difficulties, please send any inquiries to info@coolmescarf.com

How long until my order is shipped?

Your order will be filled as promptly as possible (most orders are shipped the next day.) Delivery time depends on delivery option you choose. We will notify you as soon as possible of any delays.

What are my shipping options?

All Cool Me Scarf orders are shipped USPS. You can choose ground that can take 5-10 business days, or priority shipping that takes 2-3 days. Overnight orders, that are ordered before 2:00 PM Eastern Time, leave the warehouse the same day.

How do I calculate shipping?

All shipping charges are calculated in the shopping cart according to weight.
For orders of over $75, USPS GROUND shipping is free.

How can I check the status of my order?

Once the order has been placed, we will send you a confirmation email. If you wish to check on the status of your order. For priority orders, you can track package via USPS.com.

What payment methods do you accept?

We accept Visa, Mastercard, and Discover, American Express and PayPal.
All forms of payment are processed through PayPal.

Do you charge sales tax?

We charge sales tax in compliance with the state in which you live.

How will I know that my order was accepted?

Once the order has been processed, a confirmation email will be sent to you.

How do I place an order off-line?

At this time, orders are only accepted on-line. If you have difficulty placing an on-line order, please email us at info@coolmescarf.com.

What is your return policy?

Cool Me Scarf merchandise purchased online must be returned directly to Cool Me Scarf and not to any retail stores. We are unable to accept any returns for items bought in a retail store or on another website. For returns of products sold in stores, that store’s return policy applies.

We are happy to honor any returns as long as:

*The item being returned is in new condition and accompanied by the original invoice.
*Your return request must be made within 14 days of receipt.
Cool Me Scarf wants you to be completely satisfied with your online purchases. If for any reason you are not, please email our customer service department at info@coolmescarf.com to obtain a Return Authorization Number. In order to issue your Return Authorization Number, we will need the following information:
1. Your email, and contact information.
2. The number of items being returned.
3. The reason for return.
4. The original invoice number (found at the top of your receipt).
Your Return Authorization Number and the address of where to return the item(s) will be issued via email.
Please write this number on your invoice and the outside of the box.
All items must be unused and returned in the same condition as sent. Once we have approved and received your return, we will process your refund within 10 business days.

How should I ship my return?

You may ship your return as soon as you have received your Return Authorization Number (see above). For your protection, please send all returns via a traceable carrier and in a well-padded box or envelope. We cannot be responsible for returns that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.

What if the merchandise I ordered arrived damaged during shipping?

For packages damaged in transit, please contact carrier. USPS is the primary shipper.

Other Questions?

Please contact us at info@coolmescarf.com. We are here to assure you are happy with your purchase.

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